Privacy Policy

This Privacy Policy describes how LuxeBloom Singapore collects, uses, and discloses your personal information when you visit, use, or make use of services from our site or online platform. We are committed to protecting your privacy and handling your personal information in an open and transparent manner, in compliance with applicable data protection laws.

About Us

LuxeBloom Singapore is a company involved in Cosmetic & Beauty Products Manufacturing, offering services such as Formulation Development, Contract Manufacturing, Private Label Services, Packaging Design & Sourcing, Quality Assurance Testing, Regulatory Compliance Consulting, and Supply Chain Management. Our address is 30 Beach Road, The Gateway East, #05-10, Singapore, Singapore, 189763, Singapore.

Information We Collect

We collect information to provide and improve our services. The types of information we collect may include:

• Identity Data: Such as name or similar identifiers.
• Contact Data: Such as physical address, and potentially professional contact details you provide.
• Professional Information: Such as job title, company name, and industry, especially when interacting with us in a business context.
• Technical Data: Such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal information but is not considered personal information in law as this data will not directly or indirectly reveal your identity.

How We Collect Information

We collect information through various methods:

• Direct Interactions: You may give us your identity, contact, and professional information by filling in forms or corresponding with us. This includes personal information you provide when you:
  • Apply for or enquire about our services;
  • Enter into a contract with us;
  • Subscribe to our publications;
  • Request marketing material to be sent to you;
  • Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our site, we automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal information about you from various third parties and public sources.

How We Use Your Information

We use your personal information for purposes including:

• To provide, operate, and maintain our services;
• To process your enquiries and requests;
• To manage our relationship with you, which will include:
  • Notifying you about changes to our terms or privacy policy;
  • Asking you to leave a review or take a survey.
• To administer and protect our business and this service (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
• To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;
• To use data analytics to improve our site, services, marketing, customer relationships, and experiences;
• To make suggestions and recommendations to you about services that may be of interest to you.

Legal Basis for Processing Personal Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have given your consent.

How We Share Your Information

We may share your personal information with:

• Internal Third Parties: Other companies within the LuxeBloom group acting as joint controllers or processors and who are based in Singapore or other locations and provide IT and system administration services or undertake leadership reporting.
• External Third Parties:
  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

We may transfer your personal information outside of your country, including outside of the European Economic Area (EEA) and Singapore. When we transfer your personal information to countries which do not have adequate data protection laws, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality..

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information. These may include:

• The right to access your personal information.
• The right to request correction of your personal information.
• The right to request erasure of your personal information.
• The right to object to processing of your personal information.
• The right to request restriction of processing your personal information.
• The right to request the transfer of your personal information.
• The right to withdraw consent at any time where we are relying on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Children's Privacy

Our site and services are not intended for children, and we do not knowingly collect data relating to children.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail at:

LuxeBloom Singapore
30 Beach Road, The Gateway East, #05-10
Singapore, Singapore, 189763
Singapore